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TERMS AND CONDITIONS

Definitions In these terms and conditions

  • The company means Planet Scuba & Wild Planet Co Ltd owners and operators of The Wild Lodge
  • The client means any person, firm, company or other legal entity which places an order or buys any products or services from the company and includes the employees servants, agents or sub-contractors of any such person, firm company or other legal entity.
  • Service means any course, accommodation or facility offered by the company
  • Contract means a contract between the company and the client for the provision of products or services
  • Statutory Interest means statutory interest for the late payment of commercial debts (Interest) Act 1998.
  • Terms and Conditions means these terms & conditions of provision.

Applicability of Terms & Conditions

These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the client or implied by custom or practice. Other terms and conditions are expressly rejected by the company.

Booking Conditions

  • The contract shall be formed when the company acknowledges acceptance of the clients booking form and required payment.
  • Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately qualified to run activity sessions and will at all times proceed in a manor to limit the risk of injury. However, clients need to accept that accidents and injuries can happen.
  • Clients will be asked to sign an assumption of risk form and voluntary release where considered necessary
  • Any client under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any activity/course offered by the company. The parent or guardian need to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly.
  • The client is responsible for the safekeeping of all equipment issued for use during the activity/course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused.
  • All bookings are on the basis that the client will, at all times, observe the safety regulations set by the company.
  • The contract is subject to availability of a course place/date and the acceptance by the client of these terms and conditions.
  • Neither the company website or literature constitutes an offer and the company may correct any errors or omissions to its published prices at any time prior to the confirmation of the contract in accordance with this condition.
  • All information is produced in good faith that it is accurate at the time of going to press.
  • Any current price list replaces all previous price lists.

Fees

Brochure and Closed Courses

  • Places can only be reserved by the company receiving a completed booking form and a non-refundable deposit 30% of the course fee plus any insurance premium as per the schedule; or
  • A completed booking form plus an official purchase order issued by a recognized buying authority confirming acceptance of our terms and conditions upon which we will issue an invoice for the full amount of the course.
  • The balance of the fee is payable 30 days prior to the commencement of the course. In the event that the balance is not paid the company will have the discretion to treat the booking as cancelled by the client. The time for payment shall be the essence of the contract.
  • The whole course fee is required to reserve a place for any booking made within 30 days of the commencement of the course.
  • The credit/debit cards accepted are: Visa, MasterCard & American Express. Non-refundable deposits will be debited on receipt of the booking form. Balances will automatically be debited to your card 30 days prior to commencement of the course.

Group Bookings & Residential Group Bookings

  • Provisional bookings must be confirmed by payment of a 30% non-refundable deposit within 14 days of the date of the provisional booking letter except when a purchase order from an approved buying authority is issued.
  • Bookings confirmed by an approved purchase order will be invoiced for the total as per the provisional booking letter, 30% of the total will be a non-refundable deposit.
  • The balance in the case of non-invoiced events or the total in the case of invoiced events will be due 30 days prior to the date of arrival. In the event that the balance is not paid the company will have the discretion to treat the booking as cancelled by the client. The time for payment shall be the essence of the contract.
  • Should a booking be made within 30 days of the date of arrival the whole fee is required at the time of booking.

Instructor Only and Consultancy Services

  • Provisional bookings can only be confirmed upon receipt of the quoted fee.
  • In the case of an approved buying authority issuing a purchase order an invoice will be submitted. The company must receive payment in full 30 days prior to the provisional date.

All Fees

Amendments by the client (Brochure/Closed Courses)

Substitution of the original client for another can be made provided at least 2 weeks notice is given by the substituted client to the company and the substituting student satisfies the requirement of the course. All substitutions must be made with the consent of the company with both the substituted and substituting client being jointly and severally liable for the total course fee as well as an administrative cost of 1,000 Baht per course/substitution.

A client may apply, in writing, to change course or course dates as long as the original booking is more than 30 days from the date of the request. The new course must be one that appears on our website or is in the current brochure. An administrative charge of 1000 Baht is payable at the time of change. Any requests to change course or course dates within the 30 day period will be dealt with under the terms and conditions relating to cancellation by the client.

Group Bookings and Residential Group Bookings only:

Variations in numbers must be agreed in writing and may incur additional charges. No reductions will be accepted within 30 days of the booked date.

Cancellation by the client (Brochure/Closed Courses)

All cancellations must be in writing and sent either by post, fax or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the client has received confirmation the original booking remains valid.

The client will be charged on the following basis:

  • Deposits are non-refundable.
  • 75% of the total course fee where cancellation takes place less that 30 days weeks but more than 14 days before the commencement of the course; or
  • 100% of the total course fee where cancellation takes place within the period of 1 - 14 days before the commencement date of the course; or
  • 100% of the total course fee where cancellation takes place on or after the commencement date of the course.

Cancellation by the client (Group Bookings and Residential Group Bookings)

All cancellations must be in writing and sent either by post, fax or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the client has received confirmation the original booking remains valid.

The client will be charged on the following basis:

  • Lost deposit up to 30 weeks prior to the date of delivery
  • 100% of the total fee where cancellation takes place within the period of 1 - 28 days before the booked date; or
  • 100% of the total fee where cancellation takes place on or after the booked date.

Cancellation by the client (Instructor & Guiding)

The client will be charged on the following basis:

  • 100% of the total fee where cancellation takes place within the period of 1 - 28 days before the booked date; or
  • 100% of the total fee where cancellation takes place on or after the booked date.

Cancellation by the company

Whilst every attempt is made to ensure that courses/activities actually run, the company will notify the client of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity.

The company shall notify the client of cancellation not less than five days prior to the commencement of the course where numbers as a result of either client(s) cancellation or booked numbers have failed to reach a workable minimum.

In the event of cancellation clients will be offered the choice of the following options: -

  • Full refund of the fee paid; or
  • Another booking on a different date.

Health

Clients participating in courses/activities must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all the courses/activities clients are expected to be of good general health. The medical section must be completed as part of the booking process. All prior injuries and/or serious illnesses must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The client must satisfy him/herself that taking part in the course is within his/her own capabilities. The company reserves the right to refuse a booking on medical grounds if it is considered to be detrimental to the safety and smooth running of the course.

Dietary Requirements

Any special dietary requirements must be made at the time of booking, the company cannot accept responsibility for not being able to deliver special dietary needs at short notice. The company is unable to deliver specialist foodstuff (Halal, Gluten Free etc) however we can assist clients in preparation of meals if specialist foodstuffs are supplied by the client.

Safety Regulations

Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by the Wild Lodge/Wild Planet staff to provide realistic training in a safe manner. Clients participating in courses are expected to comply with all safety guidance and instructions given by the Wild Lodge/ Wild Planet and its staff.

Unruly behavior

Behavior that disrupts the smooth running of an event may result in the disruptive client(s) being excluded. Any damage caused to property or equipment as a result of unruly behavior will be charged for.

Personal Property

Property belonging to the client is at all times the responsibility of the client unless any loss or damage is due to any negligence by the company or it’s representatives.

Complaints

If the client encounters any problem or difficulty the company will try and resolve them as soon as is possible. In the first instance report anything either to the instructor, the course director or the management at the centre. If your complaint is not resolved to your satisfaction please write to the Managing Director at: - 15, Soi 8, Seree 2, Suan Luang, Bangkok, Thailand 10250 Your concerns will be dealt with within 28 days of writing.

Force Majeure

The company shall have no liability whatsoever in respect of any delay or failure in delivery of any of the courses or of any of the company’s other obligations due directly or indirectly to any cause whatsoever outside the reasonable control of the company including but not limited to act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.

Limitation of Liability

The company limits its liability to the maximum extent permitted by law as follows;

  • The company shall have no liability for any loss or damage suffered by the client or any other person
  • As a consequence of any defect in any product caused by abnormal conditions of storage, treatment or handling or any negligence or wrongful act on the part of the client or its employees or agents
  • For any claim arising on an invoice issued more than 3 months before the date upon which such claim is received by the company
  • Any failure by the company to perform any part of its obligations in these terms and conditions caused by circumstances beyond its reasonable control.
  • The company’s liability in respect of death or personal injury caused by the company’s negligence shall not be limited.

Intellectual Property

Copyright and all other intellectual property rights in the products and services shown in the company’s price lists, brochures and other literature shall remain at all time the property of the company. The client shall acquire no rights in the products and services except as expressly provided for in these terms and conditions.

Photographs

From time to time photographs taken on Wild Lodge courses may appear in Wild Lodge and Wild Planet brochures and promotional material. If clients do not wish to be photographed please raise this with the course instructor at the time.

Data Protection

The personal information requested by the company at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist the company, employees, agents and sub-contractors to deliver the course and in maintaining the company’s high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by authorized company personnel. Contact details will be used to advise you of future offers either by post or email. If you do not want to receive future mailings please advise us.

Applicable Law

The contract will be governed by the laws of the Kingdom of Thailand any dispute will be dealt under the jurisdiction of the courts of The Kingdom of Thailand.

The statutory rights of the client are not affected by the above

All our terms and conditions are available by visiting www.thewildlodge.com, alternatively, if you are unable to access these terms and conditions contact us on + 66 2 2614413 and we will be please to send a copy by post.

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